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    Before you reach out

    Order support: Add your order number so we can find you in seconds.

    Grow / hash questions: We can’t diagnose every garden, but we’ll always point you in the right direction. Connect with us on Discord, Instagram or Reddit for regular tips and help!

    Tip Keep it short and specific – it helps us reply faster.

    Response times

    We usually reply within 24–48 hours on business days. Messages sent on weekends or holidays may take a little longer – quality over speed.

    Direct email

    You can also contact us at
    [email protected]

    For wholesale, media or collaboration requests, use the form and select “Wholesale / distribution” as the subject.

    Quick FAQ

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    Do you ship internationally?

    Yes! Prices are loaded automatically at checkout.

    Can I get grow advice?

    We offer general guidance only. We don’t provide full grow consulting or diagnose every issue in detail.

    How long does shipping take?

    Most orders leave our warehouse within 2 business days. Transit time depends on your location and carrier.

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