Last updated: January 2025

Privacy Policy

1. Company Information

This website is operated by:

JCIC Limited
9/F Suite 901
Hing Yip Commercial Centre
272-284 Des Voeux Road
Central, Hong Kong

JCIC Limited is the data controller responsible for processing your personal data collected through this website. We serve customers internationally.

2. General Information

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit this website, contact us, make a purchase, or interact with our services.

Your personal data is handled in accordance with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR) where relevant.

3. Data We Collect

3.1 Information you provide directly

Name
Email address
Billing and shipping details
Order information
Contact form submissions
Account information (if you create an account)

3.2 Information collected automatically

IP address
Browser type and version
Device information
Pages visited and time spent on the website
Referrer URL
Cookies and similar tracking technologies (see section 7)

3.3 Payment information

Payments are processed securely by third-party payment providers. We do not store or process full payment card details on our servers.

4. Purpose of Processing

We process your data in order to:

Fulfil orders and manage customer accounts
Operate and optimise the website
Provide customer support
Send transactional emails (order confirmations, shipping updates, etc.)
Send marketing communications if you have opted in
Analyse website performance and improve services
Ensure security and prevent fraud

5. Legal Bases for Processing (GDPR)

Where GDPR applies, we process personal data based on:

Art. 6(1)(b) GDPR – performance of a contract
Art. 6(1)(a) GDPR – consent
Art. 6(1)(f) GDPR – legitimate interests
Art. 6(1)(c) GDPR – compliance with legal obligations

6. Data Sharing

We share data only as required to operate the website and fulfil your orders. This may include:

Hosting providers
Payment processors
Analytics providers
Email service providers
Logistics and delivery companies
Anti-fraud and security tools

All partners process data under contractual agreements that protect your privacy. We do not sell personal data.

7. Cookies & Tracking Technologies

This website uses cookies and similar technologies for:

Essential functionality
Preferences and session management
Analytics
Performance optimisation
Marketing (with consent where required)

You can manage cookie settings in your browser or through our cookie banner where applicable.

8. International Data Transfers

As the website is operated by a Hong Kong company, your data may be processed in jurisdictions outside your own.

When transferring data from the EU/EEA to third countries, we use appropriate safeguards such as:

Standard Contractual Clauses (SCCs)
Data-processing agreements
Technical and organisational measures

9. Data Retention

We retain your personal data only as long as necessary for:

Legal obligations
Contract fulfilment
Customer-service needs
Security requirements

When data is no longer required, it is securely deleted.

10. Your Rights (GDPR)

If you are located in the EU/EEA, you have the right to:

Access
Rectification
Deletion
Restriction
Data portability
Object to processing
Withdraw consent
Lodge complaints with authorities

To exercise your rights, email: [email protected]

11. Security Measures

We use industry-standard safeguards such as:

SSL encryption
Secure hosting
Access controls
System monitoring
Encrypted backups

12. Third-Party Links

This website may contain external links. We are not responsible for third-party privacy practices.

13. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always appear on this page.

14. Contact

If you have questions, contact us:

JCIC Limited
9/F Suite 901
Hing Yip Commercial Centre
272-284 Des Voeux Road
Central, Hong Kong
Email: [email protected]